TERMS AND CONDITIONS
These terms and conditions govern the participation in and the operation of the “MY VLM” loyalty programme (the “Programme”) of the VOICI LA MODE group of companies (the “Group” or “VOICI LA MODE Group”). The Programme is operated by the company Voici La Mode Ltd (“VLM”) on behalf of the Group.
VLM is a Cypriot limited liability company with registration number HE 2146. VLM’s registered offices are situated at 90 Leoforos Akropoleos, Strovolos, 2012 Nicosia, Cyprus.
The stores operated by the VOICI LA MODE Group and which are included in the Programme are M&S (Nicosia), EVANS, Wallis, Dorothy Perkins, Celio and TOPSHOP & TOPMAN in Cyprus and the Café la Mode chain of restaurants-cafes.
The purpose of the Programme is to reward the customers of the VOICI LA MODE Group who choose the Group’s stores for their own and their family’s shopping or for their entertainment.
Every person applying for or participating in the Programme must carefully read these terms. By applying to join the Programme, the applicant is deemed to have read and accepted these terms.
THE PROGRAMME’S TERMS
1. MEMBERSHIP CARD – REGISTRATION
Right to register: Any natural person over the age of 18 may be registered as a member to the MY VLM award Programme (the “Member”).
Registration: The registration to the Programme and the activation of the MY VLM card given to each Member (the “Card”) can be effected at specific spots in the Group’s stores (tablets), or online at (https://myvlm.com) or through the mobile app. During the registration process, the Member can only activate the Card through their mobile phone after receiving a special code via SMS. Every person applying to join the Programme as a Member responsibly declares that the personal details he provides are accurate and true. VLM will not carry out identification controls during the submission of the application.
The Card: The Card is strictly personal and, as such, it is forbidden to transfer it in any way, while the points earned by a Member cannot be transferred to another Member’s Card. The Card is not a credit or a debit card. The Member cannot make monetary transactions with the Card, but may only enjoy the benefits made available and announced by VLM. In order to earn or redeem points, a Member must state their phone or Card number at the cash desk.
The Card and the Programme are only available for the VOICI LA MODE Group stores in Cyprus.
In case a Member has issued more than one Card with the same personal details, VLM has the right to cancel the earlier Cards and keep in its database only the card used for the Member’s latest transaction.
Theft – Loss – Destruction: In case a Member’s Card is stolen, lost or destroyed, the Member must immediately inform VLM of this and may ask for a new Card, and all unredeemed points awarded until then will be transferred to the new Card. In order to effect the transfer, the new Card must not be used before the transfer request is made. In case the Member uses the Card before the points are transferred, the transfer cannot be effected. It is also clarified that, the points awarded to the Member cannot be transferred to the another Member’s Card.
2. CARD USE – MEMBER’S OBLIGATIONS
Redeeming Points – Gifts:
Redeeming a Voucher:
3. OTHER TERMS
Benefits Duration: The Card provides benefits to the Member for as long as the Programme is available. VLM retains the right to set and change the duration of benefits at its own discretion and/or to terminate, without notice or reason, a Member’s membership in the Programme or to forbid the Member from using their Card.
Amending or Terminating the Programme: VLM has the absolute discretion and right to amend these terms and to generally change the Programme and its structure, including the reward system, the method of calculating points and the reward, as well as to discontinue or terminate the Programme at any time, without notice or reason.
Communication: A Member will be contacted by any appropriate means, at the contact details the Member has provided, by posting on https://myvlm.com or in the VOICI LA MODE Group stores.
Voluntary Service by VLM: Every Member acknowledges that the Programme does not create any financial or other obligation to himself whatsoever and that it is being provided by the VOICI LA MODE Group voluntarily. Therefore, no Member may have any claim against VLM or any other company belonging to the VOICI LA MODE Group regarding the acquisition and use of the Card, the earning and redemption of points and generally the operation, amendment or termination of the Programme.
Infringing the Programme’s Terms – Deactivating the Card: VLM retains the right to terminate any Member’s Card and to erase that Member from the Programme in case these terms are infringed or if the Card is used dishonestly or that Member attempts to deceive with the use of their Card. In such case, all the points awarded to that Member will immediately be erased, all benefits will be lost, and VLM or any other member of the VOICI LA MODE Group will have the right to take legal measures for compensation for the damage it has suffered.
In case the Card is not used for a period of more than two (2) years, it will automatically be deactivated. VLM will notify every Member of their Card’s deactivation date on a regular basis, and in each case three (3) months before the Card’s deactivation date, via e-mail or via text (SMS/viber) to the Member’s mobile phone number.